We stand behind our work, in writing.

What's covered

Five-year workmanship warranty

We warrant all labor and workmanship we perform against defects in installation for five (5) years from the completion of your project. If something we installed fails because of how we installed it, we repair it, both the labor and the materials needed to make it right, at no charge to you.

Watertight guarantee

The shower and wet-area waterproofing, the shower pan or tray, and the plumbing connections we install are covered for the full five-year workmanship term, including water intrusion caused by our installation of that work. It's the single most expensive thing to get wrong in a bathroom, and we stand behind ours in writing.

Ten-year coverage on hidden defects

Hidden defects (ones that couldn't reasonably be seen when the job was finished) in the work we performed are covered for ten (10) years from completion, consistent with California's construction-defect statute (Code of Civil Procedure §337.15).

Complimentary first-year re-seal

Caulk and silicone are wear items. On request, we'll re-seal the joints in your shower and tub area one time at no charge within the first 12 months. Just reach out.

Materials & products

The fixtures, tile, glass, faucets, and panels in your bathroom carry their own manufacturer warranties, which are often longer than the terms above. If a covered product fails, we'll help you file the manufacturer claim and handle the labor to remove and reinstall it under our workmanship warranty during its term. Materials you supply yourself are covered as to our installation; the product itself is warranted by its manufacturer.

What's not covered

So the promise above stays clear, the warranty does not cover:

• Normal wear and routine maintenance (including grout sealing and re-caulking beyond the free first-year re-seal).
• Misuse, neglect, or failure to maintain or properly ventilate the bathroom.
• Hard-water or mineral damage, and mold or mildew from humidity or inadequate ventilation.
• Water intrusion or damage that originates outside the work we performed.
• Movement or settlement of structure we did not build.
• Work altered, repaired, or serviced by anyone other than Reflection Remodeling after completion.
• Acts of God: floods, earthquakes, and similar events beyond our control.

How to make a claim

It's simple, and there's no charge for a covered workmanship defect:

1. Email or call us with a description and a few photos.
2. We acknowledge within two (2) business days and schedule an inspection.
3. We repair confirmed workmanship defects at no charge to you.